Privacy policy

Privacy Policy

Last updated: September 1, 2026

Fresh DTF respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or placing an order.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

We may collect the following information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and transaction information

  • Uploaded artwork and gang sheet files

  • Messages sent through our contact form

  • Device, browser, and IP information

  • Website activity and cookie data

Payment information is processed securely by our payment providers. Fresh DTF does not directly store complete credit card details.

2. How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Print customer-submitted artwork

  • Process payments

  • Arrange shipping and delivery

  • Provide order and tracking updates

  • Respond to questions and support requests

  • Detect fraud and protect website security

  • Improve our website, products, and services

  • Comply with legal and tax obligations

  • Send marketing communications when permitted

We only collect and use personal information for reasonable business purposes.

3. Customer Artwork

Artwork uploaded to Fresh DTF is used to review, produce, and fulfill your order. We do not claim ownership of your original artwork.

Uploaded files may be temporarily stored by our website, production systems, or service providers. Customers must have permission to reproduce all submitted designs, images, logos, and text.

4. Cookies and Analytics

Fresh DTF may use cookies and similar technologies to operate the website, remember preferences, understand website activity, improve performance, and support marketing.

Cookies may collect information such as:

  • Browser type

  • Device type

  • IP address

  • Pages visited

  • Time spent on the website

  • Products viewed

  • Referral source

You can manage or disable cookies through your browser settings. Some website features may not function properly when cookies are disabled.

5. How Information May Be Shared

We may share necessary information with trusted service providers that help us operate our business, including:

  • Website and e-commerce providers

  • Payment processors

  • Shipping carriers

  • Email and communication services

  • Analytics and advertising providers

  • Fraud-prevention and security services

  • Accounting, legal, and professional advisers

These providers receive only the information reasonably required to perform their services.

We may also disclose information when required by law, to protect our legal rights, prevent fraud, or respond to a valid government request.

Fresh DTF does not sell personal information for money.

6. Marketing Communications

If you subscribe to marketing emails, Fresh DTF may send information about products, offers, seasonal designs, and DTF supplies.

You can unsubscribe at any time using the link included in the email or by contacting kris@freshlypressedprinting.com.

Unsubscribing from marketing will not prevent essential communications about active orders, payments, or shipping.

7. Information Retention

We retain personal information only as long as reasonably necessary to:

  • Fulfill orders

  • Maintain business and tax records

  • Resolve disputes

  • Prevent fraud

  • Meet legal obligations

  • Enforce our agreements

Retention periods may vary depending on the information and its purpose.

8. Information Security

Fresh DTF uses reasonable administrative, technical, and organizational safeguards to protect personal information.

However, no online transmission or storage system is completely secure. Customers should avoid sending sensitive information through regular email or contact forms.

9. Your Privacy Choices

Subject to applicable law, you may request to:

  • Access personal information we hold about you

  • Correct inaccurate information

  • Withdraw consent where applicable

  • Request deletion of certain information

  • Unsubscribe from marketing communications

Some information may need to be retained for legal, tax, fraud-prevention, or transaction-record purposes.

To submit a privacy request, contact kris@freshlypressedprinting.com. We may need to verify your identity before completing the request.

10. International Data Processing

Some website and service providers may process or store information outside your province or outside Canada. When this happens, the information may be subject to the laws of the jurisdiction where it is processed.

11. Children’s Privacy

Fresh DTF does not knowingly collect personal information from children without appropriate authorization. If you believe a child has submitted personal information, contact us so the information can be reviewed and removed when appropriate.

12. Third-Party Links

Our website may contain links to third-party websites. Fresh DTF is not responsible for the content, security, or privacy practices of external websites. Review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. The updated version will be posted on this page with a revised date.

14. Contact Us

For privacy questions or requests, contact:

kris@freshlypressedprinting.com