Shipping policy

Fresh DTF is a shipping-only online DTF printing service. All completed orders are shipped to the delivery address provided during checkout. We do not offer storefront shopping, walk-in ordering, or local pickup.

Order Processing

Production begins after payment has been received and your artwork has been successfully submitted.

Production time may vary depending on:

  • Order size and quantity

  • Artwork quality

  • Current production volume

  • File corrections or missing information

  • Holidays and seasonal demand

Orders containing artwork problems may be delayed while we contact you for clarification.

Shipping Time

Shipping time is separate from production time. The shipping estimate begins after your order has completed production and has been transferred to the carrier.

Delivery estimates shown during checkout are provided by the shipping carrier and are not guaranteed. Weather, holidays, carrier delays, service interruptions, and other circumstances outside our control may affect delivery.

Please place time-sensitive orders as early as possible.

Shipping Rates

Available shipping methods and rates are calculated and displayed during checkout. Costs may vary based on the destination, package size, package weight, and selected shipping service.

Fresh DTF may update its available shipping methods and rates at any time.

Order Tracking

When tracking is available, tracking information will be sent to the email address used during checkout.

Tracking updates may take time to appear after a shipping label has been created. A shipping notification does not always mean the carrier has already scanned or received the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Before placing your order, review:

  • Customer or business name

  • Street address

  • Apartment or unit number

  • City and province or state

  • Postal or ZIP code

  • Email address

  • Phone number, when requested

Contact kris@freshlypressedprinting.com immediately if you notice an address error. Address changes cannot be guaranteed after an order has entered production or shipping.

Additional shipping charges may apply if an order is returned because of an incomplete, incorrect, or undeliverable address.

Delayed or Lost Packages

Fresh DTF is not responsible for carrier delays after a package has been shipped. If tracking has not updated for an extended period, contact us so we can help review the shipment.

Packages considered lost may require a carrier investigation before a replacement or refund can be considered.

Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it:

  1. Check around the delivery location.

  2. Ask household members, neighbours, or building staff.

  3. Confirm that the shipping address is correct.

  4. Contact the shipping carrier.

  5. Contact Fresh DTF if additional assistance is needed.

Fresh DTF is not responsible for packages stolen or misplaced after confirmed delivery.

Damaged Packages

If your order arrives damaged, contact kris@freshlypressedprinting.com as soon as possible. Include your order number, a description of the damage, and clear photographs of:

  • The shipping package

  • The shipping label

  • The damaged contents

  • Any visible packaging damage

Keep all packaging and damaged items until the claim has been reviewed.

International Orders

Available shipping destinations will be shown during checkout. When international shipping is available, customers are responsible for applicable customs fees, import taxes, duties, and brokerage charges.

International delivery may be delayed by customs processing. Fresh DTF cannot control or guarantee customs-clearance times.

Contact Us

For shipping questions, contact:

kris@freshlypressedprinting.com