Refund policy

Return and Refund Policy

Fresh DTF produces custom DTF gang sheets based on customer-submitted artwork. Because these products are personalized and cannot normally be resold, all sales are generally final once production begins.

This policy does not limit any rights available under applicable consumer-protection law.

Custom-Printed Products

Custom DTF gang sheets are not eligible for return, exchange, or refund due to:

  • Incorrect artwork dimensions

  • Low-resolution or pixelated files

  • Spelling or design errors

  • Unwanted backgrounds or stray pixels

  • Incorrect colours in the submitted file

  • Poor gang sheet arrangement

  • Designs ordered at the wrong size

  • Customer preference changes

  • Duplicate or missing artwork within a submitted layout

Artwork is generally printed exactly as submitted. Customers must review their files and gang sheet layouts before completing an order.

Printing or Fulfillment Errors

Contact us promptly if your order contains a verified production or fulfillment error, such as:

  • Receiving the wrong product

  • Receiving the wrong gang sheet size

  • Missing items

  • A printing defect not present in the submitted artwork

  • Damage that occurred before or during delivery

Email kris@freshlypressedprinting.com with:

  • Your full name

  • Order number

  • Description of the problem

  • Clear photographs of the entire product

  • Close-up photographs of the affected area

  • Photographs of the packaging when damaged

Keep the product and original packaging until the claim has been reviewed.

Available Resolutions

After reviewing an approved claim, Fresh DTF may provide an appropriate resolution, including:

  • Reprinting the affected product

  • Replacing a missing or incorrect item

  • Store credit

  • A partial or full refund

The resolution will depend on the specific issue and applicable law. A replacement may be offered before a refund when the order can be correctly reproduced.

Colour Differences

Colours displayed on phones, monitors, and tablets may differ from printed results. Minor variations in colour, dimensions, placement, or finish that are normal within custom printing are not considered defects.

Exact colour matching is not guaranteed unless confirmed separately in writing before production.

Application Problems

Fresh DTF is not responsible for transfers damaged during customer application due to:

  • Incorrect temperature

  • Incorrect pressing time

  • Insufficient or excessive pressure

  • Improper peeling

  • Unsuitable fabrics

  • Faulty or inaccurate equipment

  • Failure to follow our pressing instructions

Always follow the DTF Pressing Instructions and test before completing a full production run.

Order Changes and Cancellations

Contact kris@freshlypressedprinting.com immediately if you need to change or cancel an order.

Changes or cancellations cannot be guaranteed after production begins. Once a custom gang sheet has entered production, the order may no longer qualify for cancellation or refund.

Returns

Do not return an item without contacting Fresh DTF and receiving approval. Unauthorized returns may not be accepted or refunded.

If a return is required, instructions will be provided by email. Customers are responsible for return shipping unless the return results from a verified Fresh DTF error or applicable law requires otherwise.

Original Shipping Charges

Original shipping charges are generally non-refundable unless the order was incorrect, defective, or damaged because of a verified Fresh DTF or carrier-related issue.

Lost or Damaged Shipments

Carrier delays, missing packages, and transit damage are handled according to our Shipping Policy. A carrier investigation may be required before a replacement or refund can be approved.

Contact Us

For return, replacement, or refund requests, contact:

kris@freshlypressedprinting.com